Shipping & returns policy
We're currently offering FREE expedited shipping and no hassle returns on ALL orders across Canada!
We ship all items from our TO storefront using Expedited Parcel service from Canada Post. As we're currently only shipping expedited parcels, all shipments are trackable and you'll receive a tracking email directly from Canada Post.
In order to limit exposure of our staff, we currently aren't offering curb-side pick up. Instead we are making all local deliveries ourselves. So if you live around the corner, don't worry about "shipping fees". There aren't any (but we appreciate the concern!!).
No Hassle Returns
We love our products. We want you to love our products, too. So buy what you like, try it on at home. If it doesn't fit, it's different than you thought it would be, or has a manufacturer defect/issue, simply let us know and we'll take it back. We'll even cover the cost of shipping it back to us. You have seven days from receipt of the product to start the return claim (full details below).
There are some stipulations though...
1. Any heavily marked-down product (30% off or more) is final sale.
2. All product needs to be in like-new condition (tags/packaging still attached, footwear can't be worn outside).
3. For exchanges, you'll need to cover the cost of shipping the new item out to you (sorry dudes, but we aren't made of $$).
4. Any product defects/issues will be handled on a case-by-case basis.
After you receive a product you have seven days to try it out and make sure you're happy. If you need to return/exchange a product simply email email@example.com and we'll get you a return shipping label. Once we have the product back, we'll give it a quick inspection and send out the replacement/issue a credit/refund as required. Since everything's being shipped via Expedited Parcel, it's all quick and relatively painless (we promise).
If you have ANY questions at all, don't hesitate to give us a shout. Either hit us on the website's chat app, or email us at firstname.lastname@example.org.
Take care and wash your hands!
- The Culture Athletics Team