Click here to initiate a return

Once we have the product back, we'll give it a quick inspection and process your return. Since everything is being shipped via Expedited Parcel or local courier, it's all quick and relatively painless (we promise).

If you have ANY questions at all, don't hesitate to give us a shout. Either hit us on the website's chat app, or email us at orders@cultureathletics.com.

If you are returning an item in person, we can issue the exchange/refund on the spot.

Please note that we charge a $20 restocking fee for any products that require meaningful cleaning upon return (E.G. deodorant marks, scuffs on shoe soles, pet hair, etc). If you return the product clean with tags attached, there's nothing to worry about.

If you purchase an item and need a different size, simply initiate a return and select the correct size in our returns portal. Send us back the item you'd like to exchange. We will give it a quick inspection, and then send out your new order. It's as easy as that!

Please note: Sale items are not eligible for free returns, The cost of shipping will be deducted from your refund.

Items marked down 39% or less are exchange/store credit only.

Items marked down 40% or more are final sale.

All promotional prices (EG Black Friday, Boxing Day, Extra % off of markdowns) are final sale.

All nutrition and underwear are final sale.

All returned items need to be in unworn/like-new condition (tags attached, shoes not worn outside). Any returns that don’t meet this criteria will be shipped back to the customer at their expense.

Final Sale items are final sale, so unfortunately not.

Also please note that items are that more than 40% off are final sale and cannot be returned/exchanged.

We use AlwaysOT same day delivery. This service is offered MONDAY-FRIDAY for orders placed before 12:00PM. All orders placed after 12:00PM are delivered next business day. Delivery drop off window is between 4:30pm to 10:00pm.

This service is free on orders over $100 CAD. $10 flat rate applies to all orders under that amount.

The service area for AlwaysOT

We ship all items from our TO storefront using Expedited Parcel service from Canada Post. All shipments are trackable and you'll receive a tracking email when your order is processed.

This shipping is FREE on orders over $100. For orders under this amount, the cost of shipping is calculated at checkout.

Please note Canada Post does not pick up our orders on the weekends and usually takes 3-5 business days to deliver (depending on the destination).

You can buy online and pick-up in-store no problemo. Simply choose the "pick up" delivery method at checkout.

You'll get a notification when your order has been packed up (this is usually within an hour). You can then come by and try it on before you take it home (or don't, it's your stuff...).

We can also process returns/refunds/exchanges on the spot.

Everything ships from our storefront -- located at 972 Queen St. East, Toronto, Ontario. We’re a local small business, so we don’t have a warehouse, distribution centre or anything like that -- everything’s shipped from our stockroom. The people you talk to on the phone are the same as on our chat app and are the same people packing your orders. So don’t worry -- you’re in good hands from start to finish. And I assure you, we're here to help.

If it’s during store hours, we’ll pack your order within an hour (or so) of receiving it.
If it’s outside of store hours we’ll pack it when the store opens the next day. 
Either way, it’ll be super-quick and you’ll receive an email when it’s good to go!

If it's time sensitive, just give us a call at (416) 465 6660 and we can make it a priority.

We try to pack/process orders within one business day (sometimes two if we're slammed). Then it's up to the courier...

GTA Delivery (Hamilton to Oshawa):
Same-day or next weekday.
Please note they only deliver Tuesday-Friday.

Canada Post:
Usually 3-5 days from pick up. Can be longer for rural locations and western + atlantic provinces.
Please note that Canada Post doesn't operdate on weekends.

Since Canada Post and our local couriers don't work on the weekends, any orders placed after Friday midday will be shipped out the following Tuesday (we're closed Mondays).

Anything that ships with Canada Post is expedited, so you’ll receive an automated email with the tracking info when it ships out.
Anything shipped locally won’t have a tracking number, but you will receive a notification when it goes out for delivery. You’ll then receive the parcel within the next two-to-three days.