Shipping & Returns Policy
We're currently offering FREE expedited shipping and no hassle returns on domestic orders of $75 CAD and up.
We've also got a $5 local delivery option (also free on orders at least $75).
We ship all items from our TO storefront using Expedited Parcel service from Canada Post. As we're currently only shipping expedited parcels, all shipments are trackable and you'll receive a tracking email when your order is processed.
We're working with a local partner to get our local shipments delivered ASAP. It's $5 flat rate for anywhere within 10km of the store. It's faster than Canada Post and you're supporting local. It's a no brainer???
If you want to try on your item before you take it home -- that's great!
Choose "pick up" delivery method (first screen of the checkout). You'll get a notification when your order has been packed up. You can then come by and try it on before you take it home (or don't, it's your stuff...).
No Hassle Returns
We love our products. We want you to love our products, too. So buy what you like, try it on at home. If it doesn't fit, it's different than you thought it would be, or has a manufacturer defect/issue, simply let us know and we'll take it back. If it was free shipping, we'll even cover the cost of shipping it back to us. You have seven days from receipt of the product to start the return claim (full details below). You can also return online orders in-store.
There are some stipulations though...
1. Any heavily marked-down product (25% off or more) is final sale.
2. All product needs to be in like-new condition (tags/packaging still attached, footwear can't be worn outside).
3. For exchanges, you'll need to cover the cost of shipping the new item out to you (sorry dudes, but we aren't made of $$).
4. Any product defects/issues will be handled on a case-by-case basis.
After you receive a product you have seven days to try it out and make sure you're happy. If you need to return/exchange a product simply email firstname.lastname@example.org and we'll get you a return shipping label. Once we have the product back, we'll give it a quick inspection and send out the replacement/issue a credit/refund as required. Since everything's being shipped via Expedited Parcel, it's all quick and relatively painless (we promise).
If you have ANY questions at all, don't hesitate to give us a shout. Either hit us on the website's chat app, or email us at email@example.com.
Returns/Exchanges For Gifts
Buying a gift for someone and need more than seven days to confirm it fits? That's all good! Just send us an email at firstname.lastname@example.org, giving us the heads up. These special requests will be handled on a case-by-case basis, but we're reasonable peeps and will do what we can to accommodate fair requests.
Take care and wash your hands!
- The Culture Athletics Team