Canadian Shipping information
Everything is shipped from our Toronto storefront. We don't have a warehouse. We don't have a call centre. But we do ship a TON of packages every day -- and we do it fast.
• All orders that are shipped outside of the GTA are sent via Canada Post using their Expedited service -- free on all orders over $100.
• All orders that are shipped within the GTA are sent via AlwaysOT same day delivery -- free on all orders over $100.
• Same-day in-store pick-up.
• Free two-way shipping on all regular priced orders over $100.
• Free one-way shipping on ALL orders over $100. -- We will cover the cost of shipping your package to you.
Items that were purchased on sale or with a promotional code are not eligible for free returns. The cost of return shipping will be deducted from your refund.
• If your order is under $100 and does not reach the free shipping threshold, you will be responsible for any shipping costs associated with your order.
If you would like to return an item and your order did not qualify for free shipping, the cost of return shipping will be deducted from your refund.
• Online orders can be returned in person to our shop.
Canada Post -- Orders placed before 12pm EST will be sent out the same day.
• We use Canada Post Expedited shipping.
• Orders over $100 ship free.
• Orders under $100, the cost of shipping will be calculated automatically at check-out based on your location.
AlwaysOT -- orders must be placed before 12pm for same-day delivery.
• Free on orders over $100. $10 flat rate for orders under that amount.
USA SHIPPING INFORMATION
We ship all USA shipments via DHL Worldwide Express.
Orders are estimated to arrive in 1-3 business days.
- Orders placed before 12pm EST will be sent out the same day
- Orders placed after 12pm will be sent out the following business day. This may result in an extended estimated delivery date.
- While DHL is generally very fast, delayed deliveries are out of our control.
- Select items can not be shipped to the USA, due to vendor contracts. Sorry dudes. If your item is unable to ship to the USA, this will be indicated at check out. If you place an order with multiple items, with one or more items that cannot be shipped to the USA, we will remove those items and ship the rest.
- The recipient is responsible for all surplus fees (taxes, duties, customs charges, etc.).
- U.S. and International orders are not subject to Canadian taxes.
- Surcharges may apply for all shipments to remote locations including: Alaska, Hawaii & Puerto Rico.
- We reserve the right to refuse USA orders.
- The cost of shipping will be applied at check out.
GTA SAME-DAY DELIVERY
We use AlwaysOT same day delivery. This service is offered MONDAY-FRIDAY for orders placed before 12:00PM. All orders placed after 12:00PM are delivered next business day. Delivery drop off window is between 4:30pm to 10:00pm.
This service is free on orders over $100 CAD. $10 flat rate applies to all orders under that amount.
The service area for AlwaysOT
EXPEDITED CANADA POST
We ship all items from our TO storefront using Expedited Parcel service from Canada Post. All shipments are trackable and you'll receive a tracking email when your order is processed.
This shipping is FREE on orders over $100. For orders under this amount, the cost of shipping is calculated at checkout.
Please note Canada Post does not pick up our orders on the weekends and usually takes 3-5 business days to deliver (depending on the destination).
You can buy online and pick-up in-store no problemo. Simply choose the "pick up" delivery method at checkout.
You'll get a notification when your order has been packed up (this is usually within an hour). You can then come by and try it on before you take it home (or don't, it's your stuff...).
We can also process returns/refunds/exchanges on the spot.
Where do your products ship from?
Everything ships from our storefront -- located at 972 Queen St. East, Toronto, Ontario. We’re a local small business, so we don’t have a warehouse, distribution centre or anything like that -- everything’s shipped from our stockroom. The people you talk to on the phone are the same as on our chat app and are the same people packing your orders. So don’t worry -- you’re in good hands from start to finish. And I assure you, we're here to help.
How long does local pick-up take?
If it’s during store hours, we’ll pack your order within an hour (or so) of receiving it.
If it’s outside of store hours we’ll pack it when the store opens the next day.
Either way, it’ll be super-quick and you’ll receive an email when it’s good to go!
If it's time sensitive, just give us a call at (416) 465 6660 and we can make it a priority.
How long does shipping usually take?
We try to pack/process orders within one business day (sometimes two if we're slammed). Then it's up to the courier...
GTA Delivery (Hamilton to Oshawa):
Same-day or next weekday.
Please note they only deliver Tuesday-Friday.
Usually 3-5 days from pick up. Can be longer for rural locations and western + atlantic provinces.
Please note that Canada Post doesn't operdate on weekends.
Since Canada Post and our local couriers don't work on the weekends, any orders placed after Friday midday will be shipped out the following Tuesday (we're closed Mondays).
Can I track my shipment?
Anything that ships with Canada Post is expedited, so you’ll receive an automated email with the tracking info when it ships out.
Anything shipped locally won’t have a tracking number, but you will receive a notification when it goes out for delivery. You’ll then receive the parcel within the next two-to-three days.